The Leadership Team

CX know-how. Operational rigour. Engineering depth.

Founder & CEO

Sarah Maguire
- 17 years in support and customer success. She started in support at Xerox and went on to lead support teams at Slack and Equiem.
- Has led customer success teams at SAP and Crimson Education, including a team of 80 to 100 people at Crimson.
- In every support team she has led, she has seen that what the best agents know about solving problems never makes it into the knowledge base. TicketInsights captures it.
Sales & Marketing

Ciaran Sampey
- 25+ years in software, support and sales: Microsoft, EMC, SAP
- Co-founded an e-learning company, first Irish product in Lidl's Middle Aisle
- Built a sales organisation of several hundred people across Ireland, the UK and Europe
Head of Engineering

Andre Machon
- Leads the engineering team at FlowConAI that built the TicketInsights platform.
- Sets the technical direction and architecture for the product.
Lead Developer

Karim Classen
- Leads development of the TicketInsights platform at FlowConAI.
- Builds the product's core features and integrations, including the Zendesk and Intercom connectors now in development.

Talk to us about your tickets.

A 30-minute call with Sarah or Ciaran. No slides, just the product.