Pricing
Priced on tickets, not on seats.
Your whole team gets access, however many people it has. Essentials and Growth have fixed monthly prices. Enterprise is scoped to your volume.
Start with a pilot€499 for three months
Measure the impact on your own tickets before you commit.
Book a demo
Essentials
Typically 5–20 people, Series A–B. Up to 5,000 tickets a month.
€1,499/ month
Or €14,390 a year, save 20%
- Living KB: articles that update themselves
- Ranked fixes for every symptom
- Review queue with a human in the loop
- Pattern analytics dashboard
- KB health score
- Team Assist: 1,000 queries a month included
- Knowledge base in multiple languages
- Voice interview feature for onboarding
- HubSpot, Freshdesk, Confluence and Notion
- GDPR DPA included (EU)
- Email support, 48-hour SLA
ADD-ONS
- Ticket quality review
- Incident detection
- Show Me process captureSOON
- Extra Team Assist queriesUSAGE
- Extra ticket volumeUSAGE
Growth
Typically 15–50 people, Series B–C. Up to 12,000 tickets a month.
€3,799/ month
Or €36,470 a year, save 20%
- Everything in Essentials, plus:
- Voice interview feature, ongoing
- Quality Consistency Score dashboard
- Advanced pattern analytics
- Team Assist: 2,000 queries a month included
- Priority support, 24-hour SLA
- Quarterly success review
ADD-ONS
- Ticket quality review
- Incident detection
- Show Me process captureSOON
- Extra Team Assist queriesUSAGE
- Extra ticket volumeUSAGE
Enterprise
30,000+ tickets a month. Multi-team, distributed and BPO.
Custom
Scoped to volume, team structure and integrations
- Everything in Growth, plus:
- Team workspaces: a separate knowledge base per department
- Ticket quality review included
- Incident detection included
- Show Me process capture included (coming soon)
- SLA risk dashboard
- Team Assist volume included in scope
- Named customer success manager
- 99.5% uptime SLA
- Custom onboarding and integrations
- Multi-client reporting for BPOs
Onboarding
A one-off setup, then you're live.
Everything we generate is yours to keep if you ever leave.
Standard onboarding
€999
- Helpdesk and knowledge base integration
- Setup workshop with our team
- Baseline audit of your current metrics
- Symptom categories mapped to your product
- Success window and ranking rules
- Quality measures tuned to your standards
- House style for articles
- Review workflow and training for reviewers and team leads
Enhanced onboarding
€1,300
- Everything in Standard, plus:
- Audit of up to 6,000 historical tickets
- Knowledge base seeded before go-live
- Ranked fixes ready from day one
Extra history: €150 per 1,000 tickets.
Getting sign-off
Need your COO or CRO to approve it?
We give you the evidence to make the case, before and after.
- 01
Baseline audit
During onboarding we measure where you start: resolution time, reopen rate, ramp time and more.
- 02
90-day review
We show the before and after on the same measures.
- 03
Leadership dashboard
Executives get the visibility they asked for, without waiting for a report.
